How we get your piece to you, and what to do if something isn't right.
Domestic Shipping (US, Canada & Mexico)
Shipping is complimentary across the United States, Canada, and Mexico. Pieces are carefully and discreetly packaged and typically ship within one to three business days of purchase.
At checkout you can choose complimentary FedEx Express or similar (2–3 business days) or FedEx Overnight or similar for $50 — both signature-required. On orders of $10,000 or more, overnight shipping is complimentary.
Every shipment requires a signature by default, but if you'd prefer not to sign on delivery, you're welcome to waive that at checkout.
You'll receive tracking as soon as your order is on its way.
International Shipping
For destinations outside the United States, Canada, and Mexico, we ship via FedEx International Priority or similar — complimentary on orders of $5,000 or more, with a flat $75 fee on orders below that. The 2–3 day and overnight options above aren't available to every destination.
International shipments require a signature by default, but if you'd prefer not to sign on delivery, you're welcome to waive that at checkout.
International orders may be subject to import duties and taxes assessed by your country's customs. These are the customer's responsibility and are not included in your order total.
Returns
If a piece isn't right, you may return it within 7 days of delivery for a full refund — with no restocking fee and no return shipping fee.
To be eligible, the piece must be unworn and in its original, unaltered condition, with all original packaging, boxes, certificates, and documentation included, along with your proof of purchase. Any ring we've resized for you, or any piece otherwise altered to your specifications, is final sale and isn't eligible for return.
How to Return a Piece
Reply to your order or shipping confirmation email, or email us at orders@JuniperRd.com within 7 days of delivery and we'll send you a prepaid return label — returns are always free.
Repack the piece securely in its original packaging with all documentation. For your protection, please use the prepaid label we provide rather than shipping a valuable piece on your own.
Refunds
Once your return arrives, our team inspects the piece to confirm it's in its original condition. After it's approved, we issue a full refund to your original payment method, typically within 10 to 14 business days.
There's no restocking fee, and we never charge for return shipping.
Exchanges
Because nearly every piece we carry is one of a kind, we don't offer direct exchanges. If you'd like something else, simply return your eligible piece for a refund within 7 days of delivery and place a new order — and we're always glad to help you find the right one.
Final Sale
Pieces that have been resized or otherwise altered to your specifications are final sale and cannot be returned.